Return & Refund Policy

Return

 

  • We have a 30 day return policy. This means you have 30 days after receiving your item to request a return and no more then 5 days after the RMA is issued for the item to be postmarked date and returned.
  • If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be in the same condition that you received it unused, in its original packaging.
  • You’ll also need the receipt, order number or proof of purchase.
  • To start a return, you can contact us at support@mic-lock.com.
  • If your return is accepted, you are responsible for return shipping.
  • Please use a padded envelope to make sure it arrives safely.
  • Items sent back to us without first requesting a return will not be accepted.
  • We do not refund the shipping cost and this transaction is between the buyer and the shipping company selected at checkout. 

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    Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds

     

  • We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
  • If approved, you’ll be automatically refunded on your original payment method.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.

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    Restocking Fee

     

  • All returns will have a 20% restocking fee and must have an RMA.
  • There are no restocking fees for any exchange as long as the return product is returned in like new condition.

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    Warranty

     

  • We have a limited 90 day warranty on all of our products if you purchased the items through our website.
  • We do not warrant nor support products not bought directly from Mic-Lock.com.
  • You will need your 4 digit order number for service or support.
  • If your product is broken or does not work, please contact us for support and we will repair, replace or refund at Mic-Lock's option only.
  • The product must be returned for warranty service in a padded envelope with tracking.
  • You must have a RMA number please.
  • Contact support@mic-lock.com for an RMA.
  • Warranty does not cover abuse, misuse or neglect.
  • Warranty covers only materials and workmanship.
  • If the product is refunded no other warranties are applied and/or given.

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    Damage

     

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Any damages not reported after 10 calendar days after receipt will be considered acceptance by the customer and no future claims of shipping damages will be accepted.

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    Exceptions / non-returnable items

     

  • Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
  • Please get in touch if you have questions or concerns about your specific item.
  • Unfortunately, we cannot accept returns on sale items or gift cards.
  • Any and all discount codes must be added at point of sale and cannot be added after the purchase.