Shipping Policy
Shipping Policy |
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Going to |
Carrier |
Est. Cost* |
Duration** |
Tax* |
| USA | USPS | $5 | 4 days | Buyer |
| USA | USPS | $8 | 4 days |
|
| USA | UPS | $35 | 2 days |
|
| Worldwide* | USPS | $17 | 14 days |
|
| Worldwide* | DHL | $80 |
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| Final cost calculated at checkout based on size, weight and address. | ||||
| *International orders may be subjected to custom duties, import taxes, GST, VAT, broker charges, and custom fees or any similar custom-related charges. These charges are levied once the package reaches the country of destination and becomes the responsibility of the consumer. Please contact your local customs office for more information. Packages abandoned at customs are done at the customer's own risk. We cannot guarantee your package will be returned to us. | ||||
| **Orders are typically shipped the following business day after the order has been successfully processed. Tracking and status information will be automatically emailed after the order has been shipped. | ||||
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***Delivery terms are EXWORKS. The shipping relationship is between the buyer and the shipper selected at checkout. Mic-Lock cannot warrant nor be responsible for shipping charges or customs fees for missing packages. All shipping charges are non-refundable and are paid to the shipping company directly by the buyer. |
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Missing or Lost Packages
If your package was marked as delivered, but you cannot find it, please wait 72 hours before contacting customer service.
In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 72 hours.
In some cases, the package may have been delivered to a neighbor or placed in a different mailbox. If you can, please ask your neighbors if they have seen the package before contacting customer service. If you still haven't found the package, please email us at support@mic-lock.com and we will let you know of next steps.
Please report all packages as missing or lost within 1 week of the expected delivery date. You can report a package as missing by emailing customer service at support@mic-lock.com.
If a package is reported as missing for more than 1 week after expected delivery date, you will be asked to file a claim with the postal carrier and we cannot guarantee a replacement.
In accordance with UCC 2509, Mic-Lock is not responsible for lost or stolen packages after they have been received by the carrier of your choice.